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Our Value Proposition

Hilton Reservations and Customer Care (HRCC) is on a path to revolutionize human hospitality in a digital world, the same way we defined hospitality from its early beginnings. We are a global team dedicated to delivering personalized solutions that inspire a passion for travel with the goal of creating a lasting impression with every Hilton guest with whom we interact.

“Inside Look - Reservations
and Customer Care”

Delivering a World-Class Customer Experience

Our talented Work from Home team serves as the first point of contact for hotel brands, while also providing world-class customer service to support our Hilton Honors members with any needs they may have. This is a challenging, yet rewarding role, so we’re looking for Team Members with excellent communication skills, demonstrating positivity and patience, a persuasive sales ability, and most of all, personify an excellent customer service mentality.

View Work from Home Jobs

Hilton offered me a lot of growth and development.

- Amber, Diamond Coordinator

I can take the job wherever I go.

- Stephanie, Reservation Sales Specialist


What kind of computer equipment do I need?

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All Hilton Reservations & Customer Care Team Members must have the following equipment in place to qualify for a Work-From-Home position:

  • Monitor
  • High Speed Wired Internet (wireless not permitted)
  • Surge Protector
  • Home Office Space free of background noise and distractions

We provide a portion of the technical hardware equipment including:

  • Thin-Client/Mini PC
  • Keyboard
  • Mouse
  • VoIP Headset compatible with Thin-Client
  • Flash drive
  • Ethernet cable

In some situations, Hilton’s VoIP phone service may not be available for some Work from Home agents, due to their internet connectivity. In the event your internet connection does not support Hilton’s VoIP phone service, we require you to provide home phone service and a dial pad with corded headset to take reservations calls.

What does the online training program entail?

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Please see below for details on Hilton’s virtual training program guidelines:

  • Your Hilton journey begins with an online orientation offered at a variety of times on Tuesdays and Thursdays.
  • Training sessions will be held every weekday, Monday-Friday. Training schedules typically align around your work schedule.
  • Training will consist of instructor-led learning lab sessions and independent activity sessions.
  • Team members will complete assessments along the way to ensure their success on the job. After training, you will gain realistic, practical experience with supportive coaching and feedback to meet daily customer service and sales goals.
  • Total training length consists of 8 learning labs with activity sessions with each lab, for a total of approximately 56 hours of training time.

What if I have a question during a customer call, or experience technical problems?

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Hilton Reservations & Customer Care has a 24/7 Support team available to help you whenever you need it. You will be able to reach them via phone at any time.

Do I get the same benefits as a traditional job?

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Yes! One of the most unique and exciting benefits we offer is the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family. Hilton Reservations & Customer Care Team Members also enjoy:

  • Base Salary + iEarn Incentive Program
  • Medical, Dental, and Vision Insurance for Full-Time Team Members — Eligible after 90 days of employment
  • Hilton 401 (k) Retirement Plan with Company Match
  • Exclusive Team Member Travel Discount Program
  • Paid Time Off
  • Recognition & Development Programs
  • Leadership Opportunities

How much money can I make while working from home?

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The base pay for this position is $11.00 per hour. Upon successful completion of training, you will also be eligible for our incentive programs. Incentives are paid monthly and, once you are fully up to speed after training, can expect an average incentive payout of $250 per month in the first year. Our incentives are based on individual performance in both sales and partner transfers. Individual incentive payouts will fluctuate up or down based on business seasonality and personal performance.

Is there any opportunity for advancement in the company?

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Hilton is a global company with nearly endless opportunities for growth and advancement for Team Members that exceed their goals, deliver top performance and reach their potential.

Can I work from anywhere in the United States? What states are you hiring in?

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We are pleased to offer our Reservations Sales Specialist positions in most of the United States. We currently hire from the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming. You can take this job with you just about anywhere you are relocating!

Meet Your Recruiter

"My mission is to find candidates who are passionate about helping others. Begin the career you will truly enjoy and become a part of our expertly trained Work from Home team! Contact me today to learn how you can help us deliver personalized solutions and enhance our guest experience!"

- Kimberly McKnight, Sr. Recruiter

Contact a Recruiter